How Do I Create A Support Ticket?

Category: General

If you're ever wondering; How to raise a support ticket or How to check on the status of a support ticket If you've received a reply to a support ticket How to get your ticket ID number if you've los...

How Do I Request A Refund?

Category: Billing

The easiest way to request a refund is to submit a support ticket to the Billing department of this help desk. You will need to enter the email address you purchased with and in the subject section en...

What's My Order ID? Where Can I Find It?

Category: Billing

Your order ID is found on the invoice that you received when you first paid for the product / service / program. Please note, that some invoices only have an Invoice / Receipt number and not an order ...

Money Back Guarantee

Category: Billing

Where clearly stated, we offer a money back guarantee on our products and services. Please note: If money back guarantee is NOT clearly stated, then that's because it's not offered. All sales are cons...

My Facebook Account Has Been Suspended / Restricted / Disabled

Category: General

Our Lead Tidal Tech Support team are not able to help with this issue as they are trained specifically for help with our software. Should you need help resolving an issue with your Facebook account, b...

I Haven't Received My Login Details

Category: Access Issues

You will need the email address you used to complete your purchase. Check the inbox for an email from us. Most of the time new customers facing access issues or waiting too long for their login detail...